Return Policy

Last updated:

1. Overview

At Radiantgrbiour, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which you may return products purchased from our website at https://radiantgrbiour.ddd. This policy complies with Irish consumer protection legislation and EU regulations on distance selling.

2. Your Right of Withdrawal (Cooling-Off Period)

Under EU consumer protection law, specifically Directive 2011/83/EU on Consumer Rights and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No. 484/2013), you have the right to withdraw from a distance contract within 14 calendar days without giving any reason.

The withdrawal period begins on the day you (or a third party indicated by you, other than the carrier) receive the goods. If your order consists of multiple items delivered separately, the withdrawal period begins on the day you receive the last item.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., by email) before the withdrawal period expires. You may use the contact details below:

  • Email: help-desk@radiantgrbiour.world
  • Address: Block B, The Crescent Building, Northwood Business Park, Santry, Dublin 9, Ireland

3. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request must be made within 14 calendar days of receiving the goods.
  • The product must be unopened and in its original, sealed packaging.
  • The product must be in the same condition as when you received it.
  • You must provide proof of purchase (order confirmation email or receipt).

3.1 Products Not Eligible for Return

Due to health and safety regulations, we cannot accept returns of:

  • Products that have been opened, unsealed, or partially consumed.
  • Products that have been damaged due to improper handling or storage by the customer.
  • Products that have passed their expiry date at the time of return.

These exclusions are in accordance with Article 16(e) of Directive 2011/83/EU, which permits exemptions for sealed goods not suitable for return due to health protection or hygiene reasons once unsealed after delivery.

4. How to Return a Product

To initiate a return, please follow these steps:

  • Contact us at help-desk@radiantgrbiour.world within 14 days of receiving your order, stating your intention to return the product and including your order number.
  • We will provide you with return instructions, including the return shipping address.
  • Package the product securely in its original packaging to prevent damage during transit.
  • Ship the product to the address provided. You are responsible for the cost of return shipping unless the product is defective or was delivered in error.

We recommend using a trackable shipping method and retaining your shipping receipt as proof of return.

5. Refund Process

Once we receive and inspect the returned product, we will notify you by email of the approval or rejection of your refund.

  • If approved, your refund will be processed within 14 days of receiving the returned goods or proof that the goods have been sent back, whichever is earlier.
  • The refund will be issued using the same payment method you used for the original purchase.
  • The refund will include the full price of the product and the original standard shipping cost (if applicable). If you chose a delivery method more expensive than standard delivery, we will refund only the standard delivery cost.
  • Please allow up to 5–10 additional business days for the refund to appear in your account, depending on your payment provider.

6. Defective or Incorrect Products

If you receive a product that is defective, damaged during shipping, or different from what you ordered, please contact us within 48 hours of delivery at help-desk@radiantgrbiour.world with:

  • Your order number.
  • A description of the issue.
  • Photographs of the defective or incorrect product (if applicable).

We will arrange for a replacement or full refund, including return shipping costs, at no additional charge to you. This is in addition to your statutory rights under Irish consumer protection law.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account or payment method again.
  • Contact your bank or card issuer, as processing times may vary.
  • If you have completed these steps and still have not received your refund, please contact us at help-desk@radiantgrbiour.world.

8. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original product following the process outlined above and place a new order for the desired product.

9. Your Statutory Rights

This Return Policy does not affect your statutory rights as a consumer under Irish and EU law. Under the Consumer Rights Act 2022 and relevant EU directives, you are entitled to remedies if goods are not in conformity with the contract, including repair, replacement, price reduction, or a full refund.

If goods are found to be not in conformity with the contract within 6 months of delivery, it is presumed that the lack of conformity existed at the time of delivery unless proven otherwise. You may have additional rights depending on the nature of the non-conformity.

10. Changes to This Return Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Changes will not affect returns initiated before the date of the change.

11. Contact Us

If you have any questions about this Return Policy, please contact us:

  • Radiantgrbiour
  • Block B, The Crescent Building, Northwood Business Park, Santry, Dublin 9, Ireland
  • Email: help-desk@radiantgrbiour.world